This project, initiated by the City of Greater Bendigo, sought to reduce the impact of heatwaves on its vulnerable population. The project enlisted the home and community care (HACC) workers who were already in contact with the community and had an existing relationship and understanding of the people they worked with.
AEF worked with the Council to develop training and supporting materials to allow HACC workers to undertake assessments of at-risk people’s homes, to recommend small retrofits (such as draught sealing) and to make action plans that people could use to reduce the impact of hot weather on the client base. AEF delivered the training on-site and developed a small booklet and action plan that was simple to use, easy to understand and could be tailored to the individual.
This project demonstrated the value of using existing service delivery organisations and staff, i.e. the HACC workers. The trusted relationship they enjoyed with the resident ensured the resident took notice of what they said and was more likely to undertake the recommended actions. The HACC workers were also able to tailor the message to the client as they had an understanding of what would work best in each situation.