Jemena and AEF – AEF | Australian Energy Foundation

Jemena and AEF

Supporting you through COVID-19

The COVID-19 pandemic has affected all Australians and as your electricity distributor, we are committed to supporting you through this difficult time. 

We have already seen significant increase in energy consumption due to people isolating at home. To help you keep your energy costs down there are many actions you can take at home.

We’ve partnered with the Australian Energy Foundation, to provide free over-the-phone home energy appointments for our customers, to help you better understand your bills and to check you are receiving all available concessions and discounts.

What advice can you receive?

Bill Basics

Let us help you to understand your bill, how it compares to others and eligibility for concessions or where to find help if you need it. We can also help you get $50 just for comparing energy plans!


Find out how sealing up gaps and cracks can improve thermal efficiency in your home and keep your energy costs down.


Proper insulation ensures a comfortable temperature in your home. We can help you find out how to check whether you have enough insulation in your home and what solutions you can look into if you don’t.

Heating & Cooling

From split systems and fans to ducted heating and fire places, discover which systems are the most energy efficient and what you can do to keep your home comfortable, whatever the season.

Hot Water

Adjusting your habits in the kitchen and the bathroom can save you a lot of money. We can help you discover easy ways to cut costs without sacrificing on comfort or convenience.


Can curtains and blinds improve energy efficiency? What DIY options can boost window performance? Our energy advisor can help you understand your options and prepare your windows in time for winter.


Find out how to choose the right light fixtures and fittings for your home and whether you’re eligible for any rebates.

Solar Panels & Battery Storage

Thinking of powering your home with solar energy? Using satellite imagery, our energy advisors can help you determine whether your property is suitable for solar panels.

Book your energy consultation

Book a call-back

Click on the link below to book a 20-minute phone consultation with an energy advisor.

Call us

We're available from Monday-Friday 9am to 5pm.

What else are we doing to support you at this time?

We will waive or defer our portion of your electricity bill if you have been impacted financially by COVID-19. Contact your retailer for more information and to see if you’re eligible.

We won’t disconnect electricity for any customers without speaking to you first.

We’re offering our customers a free portable battery to borrow when we have to disconnect your electricity temporarily to perform essential maintenance.

Terms & Conditions

 We are not responsible for and disclaim all liability relating to your use of this information. We make no warranty, express or implied concerning the suitability, reliability, availability, currency and accuracy of the Information provided. To the extent permitted by law including the Australian Consumer Law, we are under no obligation to update the Information provided which you acknowledge is based on assumptions, market conditions and information available at the time and subject to change.
Read AEF general terms & conditions