So you’ve decided to save with an economically (and environmentally) friendly hot water heat pump. At the Australian Energy Foundation, we’ve conducted a rigorous vetting process so you can choose a heat pump AND installer – simply and efficiently.
- Find a reliable and trustworthy installer that has passed our rigorous procurement process
- Ensure you’re claiming all the rebates by using only accredited installers
- Know you’re making the right choice with advice and support from our energy advisors
Backed by 20+ Councils
How it works
1. Learn about heat pumps
Learn everything you need to know about choosing and using a hot water heat pump with our comprehensive guide. Looking to chat to someone? Our team is on hand to answer your questions. Call us on 1300 23 68 55 or email us at advice@aef.com.au
2. Get connected to a trusted installer
Complete this form and based on your answers, we'll refer you to a supplier that has passed our rigorous procurement process. You'll expect to hear from our trusted installer within 3 business days.
3. Review your quote
After you receive your heat pump quote, you'll have time to review it before deciding to proceed. Any questions? Our team of energy advisors will help you understand your quote and will provide checklists and resources to help you know what to look for.
4. Install your heat pump
Install your heat pump, enjoy the savings and know you're reducing your impact on climate change.
Our procurement process
Our rigorous procurement process is designed to make switching to a hot water heat pump as easy as possible.
1. Find Suppliers
Before commencing the selection process, we proactively research and contact industry-leading suppliers encouraging them to apply.
2. Select Suppliers
Interested suppliers fill in assessment forms and provide supporting documentation about their product offering, warranties, customer service, financial situation. We then conduct a selection process based on product quality, price, safety, customer service, values, track record, credit history, installation capability. We conduct in-person interviews and site visits.
2. Contract Suppliers
We then negotiate a supplier agreement for the top suppliers that pass the selection process. Our legal agreements with suppliers define product specifications, price and minimum performance standards ensuring they offer you only their best offer.
4. Monitor suppliers
We meet regularly with our suppliers to ensure compliance with supplier agreements. We run quarterly spot-checks of quotes and if something goes wrong we have a dedicated customer service team who acts on your behalf and works with the supplier to resolve the issue.
David's story - installing a heat pump with help from AEF
Start saving today. Request a quote for a hot water heat pump.
Complete the below form and our trusted heat pump installer will be in touch in the next 3 business days.